Support Policy
We offer paying customers support on their use of our extensions, primarily by email. If needed, we might suggest other communication channels.
To open a support request, please send an email to extension-support@mskold.com
We strive to deliver a top-notch support experience and start working on your ticket within 8 business hours.
If you require communication channels other than email, or if you want us to build or customize something for you, we can offer that as an additional time-and-materials service.
Documentation & support articles
We have collected some articles and documentation about our products that can be helpful:
Support on our free or community tools
For our free and community tools - we offer limited support on a best effort basis without any additional promises or guarantees.
The main channel for support is through the public Q&A sections on the extension or other public channels (GitHub Issues)
We will always prioritize paying customers, and because we support multiple free and open-source extensions and projects, response times may vary.